Return & Refund Policy

Return & Refund Policy

At 【请替换：店铺名称】, we strive to ensure you have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, items must meet all the following criteria:

  • The product is unused and remains in its original condition.
  • All original packaging, accessories, manuals, and labels are included.
  • The product has not been altered, installed, or damaged after delivery.
  • The item is securely packaged to ensure safe return shipment.

Products that do not meet these conditions may be ineligible for a refund.

Items Excluded from Returns

The following items are generally not eligible for return:

  • Personalized or custom-made products.
  • Downloadable digital goods.
  • Gift cards or prepaid credits.
  • Clearance and final sale merchandise.
  • Products showing signs of excessive wear, misuse, or damage.

Return Process and Refund Review

Once we receive your returned product, we will inspect it to confirm it meets the return criteria.

If your return is approved, a refund will be issued to the original payment method used at checkout. Please allow 5-7 business days for the refund to be processed by your payment provider, starting once the return has been approved.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please retain the product and all original packaging until the issue has been evaluated by us.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to a shipping error or a confirmed product defect, damage, or error.

Order Cancellation

Orders can be cancelled within 12 hours of placement. Please contact us promptly at 【请替换：客服邮箱】 for assistance with cancellations.

Shipping Time & Processing

Orders are processed within 1-2 business days. Shipping typically takes 5-10 business days after processing, depending on your location.

Shipping Fees

Shipping fees are calculated and displayed during the checkout process before you complete your purchase.

If you have any questions about your return or refund, please contact us at 【请替换：客服邮箱】.